At TULAROSA, we design every piece with the same care we put into our artisan embroidery—from flowing maxi dresses to hand-knit sweaters. We want your shopping experience to be as effortless as slipping into one of our signature boho-chic rompers.

Shipping Information

We ship globally (excluding Asia and select remote areas) with the same attention to detail we give to our hand-stitched garments:

Order Processing: 1-2 business days (about the same time it takes us to prepare your order for its stylish departure)

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: On orders over $50 via EMS (15-25 business days after dispatch)

Please note: International shipments may be subject to customs fees, which are the customer’s responsibility—just as our artisan details are non-negotiable.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • In the original packaging (like we carefully fold our crochet tops)

Non-Returnable Items:

  • Hand-embroidered pieces (treated with the same permanence as our signature stitching)
  • Swimwear with hygiene seals removed
  • Personalized items

How to Return or Exchange

Follow these steps as effortlessly as choosing between our mini and midi lengths:

  1. Initiate Your Request: Email our Customer Care team at [email protected] within 15 days of receiving your order.
  2. Package Your Items: Securely pack your return in the original packaging and include the original packing slip.
  3. Ship Your Return: Send your package to:
    TULAROSA Returns
    4126 Hillcrest Drive
    SARONVILLE, US 68975
    We recommend using a trackable shipping service—just as we track every hand-stitched detail in our studio.

Refund Information

Once received, we’ll inspect your items with the same attention we give to our quality checks (typically 3-5 business days).

Refunds: Processed to your original payment method within 7-10 business days after we receive and approve your return. Shipping fees are non-refundable—we design our shipping options to be as transparent as our lightweight chiffon tops.

Exchanges: Subject to availability in our globally stocked collections. Include a note specifying your desired exchange item and we’ll ship your new item once the return is processed (additional shipping charges may apply).

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear TULAROSA Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

[Item Name] – [Size/Color] – [Quantity]
[Reason for Return/Exchange]

For exchanges, I would like:
[Desired Item Name] – [Size/Color]

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

International Returns

For our global customers (excluding Asia and select remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Processing may take additional time for international shipments

Have questions? Contact our Customer Care team with the same attention we give to our hand-embroidered details at [email protected]. We typically respond in 1-2 business days—about the same time it takes us to prepare your order for its stylish departure.