At TULAROSA, we design every piece with care—from our flowing maxi dresses to artisan knit sweaters—and we want you to love your purchase as much as we loved creating it. If you need to return or exchange an item, we’ve made the process as effortless as slipping into one of our signature boho-chic rompers.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • In the original packaging

Note on Final Sale Items: Hand-embroidered pieces, swimwear with hygiene seals removed, and personalized items cannot be returned—we treat these with the same permanence as our signature stitching details.

How to Return or Exchange

  1. Initiate Your Request: Email our Customer Care team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Package Your Items: Securely pack your return in the original packaging (like we carefully fold our crochet tops). Include the original packing slip.
  3. Ship Your Return: Send your package to:

    TULAROSA Returns
    4126 Hillcrest Drive
    SARONVILLE, US 68975

    We recommend using a trackable shipping service—just as we track every hand-stitched detail in our studio.

  4. Processing: Once received, we’ll inspect your items with the same attention we give to our quality checks (typically 3-5 business days).

Refund Information

Refunds will be processed to your original payment method within 7-10 business days after we receive and approve your return. Shipping fees are non-refundable—we design our shipping options to be as transparent as our lightweight chiffon tops.

Exchange Process

For exchanges (subject to availability in our globally stocked collections):

  1. Follow the same return process above
  2. Include a note specifying your desired exchange item (like choosing between our mini and midi lengths)
  3. We’ll ship your new item once the return is processed (additional shipping charges may apply)

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear TULAROSA Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

  • [Item Name] – [Size/Color] – [Quantity]
  • [Reason for Return/Exchange]

For exchanges, I would like:

  • [Desired Item Name] – [Size/Color]

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

International Returns

For our global customers (excluding Asia and select remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable—just as our artisan details are non-negotiable
  • Processing may take additional time for international shipments

Have questions? Contact our Customer Care team with the same attention we give to our hand-embroidered details at [email protected]. We typically respond in 1-2 business days—about the same time it takes us to prepare your order for its stylish departure.